CAO Evaluation


For whatever reason, evaluation of city chief administrative officers is an item of interest among some who have been visiting MUNISOURCE.ORG. In a 2012 handbook for briefing council members (The COSEMA Approach) I suggested there were a number of performance elements a municipal council may wish to consider when evaluating a CAO’s effectiveness and capability. They are: knowledge of the job; quality of decision making; commitment to teamwork; ability to manage employees; communications and presentation skills – verbal, non-verbal and written; relationship with council; entrepreneurial ability; productivity and work ethic; approach to conflict resolution; dependability and willingness to accept responsibility; effective use of technology; planning and leadership abilities; financial acumen; conceptual and analytical abilities; tactfulness, diplomacy and confidentiality; awareness of council’s needs; motivation and coaching effectiveness; budget preparation and management ability; willingness to accept direction and advice; human relations skills; problem solving and change management skills; commitment to public service and the profession; commitment to customer service. Readers of my blog are invited to comment on additional performance elements they feel are important to consider when evaluating the performance of a CAO. I will make reference to comments or suggestions in a future blog post.

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